Support

Welcome to PATCHES MANIA UK Support.

We are committed to providing responsive customer service and support regarding orders, artwork approvals, production updates, delivery enquiries, and after-sales assistance.

Customer Support Contact

If you need assistance regarding an order or service, please contact our support team:

Email: sales@patchesmania.co.uk
Business Hours: Monday – Friday, 9:00 AM – 8:00 PM (UK Time)
Response Time: We aim to respond to all enquiries within 1–2 business days.

For order-related enquiries, please include your order number and relevant details in your message so we can assist you promptly.

Order Assistance

Our support team can help with:

Quotations and pre-order enquiries
Artwork and proof approval support
Production status updates
Shipping and delivery enquiries
Product specification questions
Quality concerns or production issues
Billing and payment-related support

Proof Approval & Production Support

All custom patch orders are produced according to the customer-approved digital proof.

Customers are responsible for reviewing proofs carefully prior to approval, including sizing, colours, spelling, and design details.

If an item is produced materially different from the approved proof, please contact support so we can review and assist in accordance with our Terms and Conditions.

Complaints & Resolution

If you have a complaint regarding our products or services, please contact us at the support email above.

We aim to acknowledge complaints promptly and work toward a fair resolution as quickly as possible.

Please provide:

Your order reference
Description of the issue
Supporting photographs (if relevant)

Consumer Rights

Nothing on this Support page limits any rights available to consumers under applicable United Kingdom consumer protection laws, including rights that may apply under the Consumer Rights Act 2015.

For full details, please also review our Terms and Conditions and Privacy Policy.

Payment Support

If you experience payment issues at checkout or have concerns regarding a transaction, please contact us immediately using our support email.

Payments processed through authorised third-party payment providers remain subject to the provider’s terms, security checks, and fraud-prevention measures.

Business Information

Registered Business Name: PATCHES MANIA UK
Registered Address: Office 1043 85 Dunstall Hill, Wolverhampton, West Midlands, United Kingdom, WV6 0SR
Companies House Registration Number: 17148639