Refund and Returns Policy

At Patches Mania U.K, each patch is custom-made to your specifications. Because our products are personalized and produced only after your approval, we follow the return policy outlined below.

Custom Orders — No Returns or Exchanges

  • All custom patches are made specifically for you based on the artwork, details, and pre-production mock-ups approved by the buyer before production begins.

  • Once the mock-up is approved and the order has been produced or delivered, we do not offer returns, exchanges, or cancellations.

Damaged or Incorrect Items

Although returns are not accepted for custom items, we will gladly assist you in the event of:

  • Manufacturing defects, or

  • Errors on our part that do not match the approved mock-up.

If you receive an item that is damaged or incorrect:

  1. Contact us within 7 days of delivery.

  2. Provide your order number and clear photos showing the issue.

  3. We will review the case and, if verified, offer a replacement at no additional cost.

Delivery Issues

If a parcel is lost or damaged during transit, please contact us promptly so we can help open a claim with the shipping carrier. Resolutions will depend on the carrier’s investigation.

Non-Returnable Items

  • Custom embroidered patches

  • Custom chenille patches

  • Custom woven, printed, PVC, vegan, and all other personalised patch types

  • Any product made to customer-approved specifications

Contact Us

If you have any questions about this policy or need assistance with an order, you can reach us at:
Email: sales@patchesmania.co.uk
Phone: +44 0161 394 0465
Business Location: Office 1043 85 Dunstall Hill, Wolverhampton, West Midlands, United Kingdom, WV6 0SR